Frequently Asked Questions
Everything you need to know about shopping with AOKI GLOBAL
How long does international shipping take?
Standard international shipping typically takes 7 to 14 business days. Express options are available at checkout for faster delivery within 3 to 5 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I determine my size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
AOKI GLOBAL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress.
Are your materials sustainably sourced?
We are committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental impact.